Responsible Gaming

Gaming Should Be Entertainment

At florentveilleux.ca, we believe that online live casino gaming should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. While our games are designed for enjoyment, it's important to play within your means and maintain control over your gaming habits.

Please gamble responsibly and only with money you can afford to lose.

Age Verification

Online gambling in Canada is restricted to individuals who are at least 18 years of age (or the legal gambling age in your province, whichever is higher). By accessing florentveilleux.ca, you confirm that you meet these age requirements.

We take age verification seriously and reserve the right to request identification documents to verify your age at any time.

Warning Signs of Problem Gambling

If you recognize any of the following behaviors, you may be developing a gambling problem:

• Spending more time and money on gambling than intended
• Chasing losses by gambling more to win back money you've lost
• Hiding your gambling activities from family, friends, or loved ones
• Using gambling as a way to cope with stress, anxiety, or depression
• Neglecting work, school, or personal relationships due to gambling
• Borrowing money or going into debt to fund gambling
• Unsuccessful attempts to reduce or control gambling
• Feeling irritable or anxious when trying to cut down on gambling
• Lying about the extent of your gambling involvement
• Experiencing financial difficulties as a result of gambling

If any of these apply to you, please reach out for support.

Self-Help Tools & Features

We provide several responsible gaming tools to help you maintain control:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly).
• Loss Limits: Establish a maximum amount you're willing to lose during a gaming session or time period.
• Session Limits: Set time reminders to help you take breaks and prevent extended gaming sessions.
• Reality Checks: Receive periodic notifications during play showing your time spent and money wagered.
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account if you need a break from gaming.

Contact our customer support team to activate any of these tools on your account.

Support Organizations in Canada & Beyond

If you or someone you know is struggling with problem gambling, help is available. The following organizations provide free, confidential support:

Canada

• Responsible Gambling Council (RGC)
  www.responsiblegambling.org
  Resources and support for problem gambling in Canada.

United States

• National Council on Problem Gambling (NCPG)
  www.ncpgambling.org
  Helpline: 1-800-522-4700 (confidential and free)

United Kingdom

• GamCare
  www.gamcare.org.uk
  Free support and counseling for problem gamblers.
• GamStop
  www.gamstop.co.uk
  National self-exclusion scheme for online gambling.

Australia

• Gambling Help Online
  www.gamblinghelponline.org.au
  Free counseling and support services for problem gambling.

All of these services offer confidential support and are available 24/7 or during regular business hours. Don't hesitate to reach out if you need help.

If You Need Help

If you believe you or someone you know has a gambling problem, please seek help immediately. Problem gambling is treatable, and support is available.

Contact one of the organizations listed above, speak with your healthcare provider, or reach out to our customer support team to activate self-exclusion tools on your account.

Remember: Help is just a phone call or click away.